BC Support & Optimization
Your ERP is live. Now what?
Ongoing Support
Most companies go live with Business Central and then lose access to the expertise that built it. Configuration questions go unanswered. Small issues become big workarounds. The system slowly drifts from how it was designed to work.
Go-live isn’t the finish line. It’s where real optimization starts. Once your team is using the system daily, they find the friction points. Reports that don’t show what they need. A workflow that made sense on paper but doesn’t match how receiving actually operates. Month-end processes that still take too long. That’s what ongoing support is for.
What we handle
Break/Fix
Something’s broken and you need it fixed. Posting errors, permission issues, integration failures, report discrepancies. We diagnose the root cause, fix it, and document what happened so it doesn’t come back.
Response times depend on your support plan, but the baseline is this: you talk to someone who knows BC, not a help desk reading from a script.
Configuration
Your business changes. Your ERP configuration should change with it. New product lines, new warehouses, new approval workflows, changed costing methods, additional posting groups. These are configuration changes, not customizations, and they should be done by someone who understands the downstream effects.
We handle configuration adjustments with the same process rigor as a new implementation. Document the requirement, assess the impact, configure, test, deploy.
Performance
Slow reports. Posting routines that take minutes instead of seconds. Pages that hang when you open them. BC performance issues usually trace back to data volume, inefficient queries in custom code, or misconfigured background jobs.
We audit your environment, identify the bottleneck, and fix it. Sometimes that’s a code change. Sometimes it’s a configuration adjustment. Sometimes it’s a conversation about how your team is using the system.
Training
Your team has questions. Maybe a new hire needs to learn the system. Maybe an existing user discovered a feature they didn’t know existed. Maybe your team developed workarounds because nobody showed them the proper workflow.
We train on your specific BC environment, not a generic demo. Role-specific training so each person learns the workflows that matter for their job.
Upgrades
Microsoft releases BC updates regularly. Major updates twice a year (spring and fall), minor updates monthly. Each update can affect custom extensions, integrations, and configurations.
We test your extensions against new releases before you upgrade. If something breaks, we fix it before it hits your production environment. No surprises on Monday morning.
Reporting
You need a report that doesn’t exist. Or a report that exists but shows the wrong data. Or a dashboard that gives your leadership team a real-time view of operations without logging into BC.
We build custom reports within BC and connect BC data to Power BI for more complex reporting needs. Every report is built from your actual data model, not a generic template.
Support Plans That Make Sense
Hourly billing creates a bad incentive. You hesitate to call because every question costs money. Small issues pile up until they become expensive problems.
Our fixed-fee partnership plans give you consistent access to BC expertise without the billing anxiety. You get a set number of support hours per month, configuration adjustments, and priority response times. The rate is lower than ad-hoc hourly billing because we’re planning for the work instead of reacting to emergencies.
Plans include ongoing configuration adjustments, break/fix support, upgrade testing, and training. Custom development is scoped and quoted separately.
Let’s talk about your support needs.
30-minute call. No sales pitch. We’ll review your current setup and tell you what we’d do differently.