BC Implementation
You don’t need another 18-month ERP project that goes sideways at go-live.
Business Central Implementation
Most ERP implementations fail the same way. The consulting firm skips process mapping, jumps straight to configuration, and builds a system that doesn’t match how your operation actually runs. Then they spend months in testing trying to fix what should have been right from the start.
We start with your operation, not a slide deck. We document how your team actually works: receiving, production, inventory, shipping, finance. Every process, every workaround, every spreadsheet someone built because the system couldn’t handle it.
For food and beverage clients, that includes lot tracking workflows, allergen documentation, quality holds, and regulatory reporting. For other manufacturers, it’s whatever your operation depends on that your current system isn’t handling well.
The output is a process map that becomes the blueprint for your BC configuration. Nothing gets configured until we understand the full picture.
We map your current processes against Business Central capabilities. Some get configured as-is. Some get improved. Moving a bad process into a new system just gives you an expensive bad process.
This is where most implementations go wrong. Teams skip straight to “how do we set up BC?” before asking “how should we actually be running this operation?” We don’t skip it.
The goal: every process has a clear owner, a defined workflow in BC, and a reason for existing. If a process can’t justify itself, it gets redesigned or removed.
Your BC environment gets configured for how your operation actually works. Item setup, costing methods, production BOMs, warehouse workflows, posting groups, approval chains. Everything mapped back to the process documentation from Phase 2.
Custom development only where BC can’t handle the requirement natively. Everything built as AL extensions that survive platform upgrades. No modifications to base code. No shortcuts that break when Microsoft releases an update.
For F&B processors, configuration extends to lot tracking with full upstream and downstream traceability, allergen attributes on items and BOMs, catch weight handling, shelf life and FEFO (first expired, first out) management, and CFIA/SFCR compliance documentation workflows.
Your team tests with your real data and your real scenarios. Not a demo database. We build test scripts based on the process maps from Phase 2, so you’re validating actual workflows, not theoretical ones.
We train every user role on their specific workflows. If someone can’t do their job without calling us, we haven’t finished training.
We also set up role profiles so each user sees a BC environment built for their job. A warehouse worker’s screen looks nothing like a controller’s screen. This sounds basic, but almost nobody does it. It solves half your training issues and half your ongoing support tickets because users see exactly what they need and nothing they don’t.
Go-live with hypercare support. We’re available for the first weeks to handle the questions and issues that always come up when a team starts using a new system in production.
After hypercare, you have options. Ongoing support through fixed-fee partnership plans that give you consistent access without hourly billing surprises. Or ad-hoc support as needed. Either way, the person who built your system is the person who supports it.
Why Work With Us
Process First, System Second. We don’t start with “how do we set up BC?” We start with “how should your operation actually run?” First-principles process mapping before any configuration. This front-end investment is what separates implementations that work from implementations that get reimplemented two years later.
The Person You Talk to Does the Work. No bait-and-switch. You won’t get a senior consultant in the sales meeting and a junior in the implementation. The person who scopes your project is the person who configures your system, writes your custom code, and trains your team.
We Configure and We Write the Code. Most BC consultants are either functional (configuration and process) or technical (AL development). We do both. That means fewer handoffs, faster delivery, and custom solutions that actually fit your process requirements because the person who mapped the process is the same person writing the code.
Built for Your Role. Every implementation includes role profile configuration. Your warehouse team, your accounting team, your production team, and your executives each see a BC environment designed for their specific job. Not the default cluttered interface that ships with every BC instance.
Let’s scope your implementation.
30-minute call. No sales pitch. We’ll review your current setup and tell you what we’d do differently.